ac3365's Privacy Policy

During registration and use of services on ac3365, we may collect various types of information. This information falls into two main categories: information you provide directly and information collected automatically while using the platform.

A. Information Provided Directly

• Full name and date of birth
• Email address and username
• Mobile number (for verification purposes)
• Payment information (bKash, Nagad, Rocket, or Upay account details — only to complete transactions)
• Identity verification documents (where applicable)
• Messages or complaints you send to customer service

B. Automatically Collected Information

• IP address and geographic location (country level)
• Device type, operating system, and browser version
• Browsing behaviour and page visit logs on the ac3365 platform
• Session duration and activity
• Information collected from cookies and similar tracking technologies

Your information is used only for lawful and specific purposes. ac3365 processes your personal information for the following reasons:

• Account management: To complete registration, verify identity, and ensure account security.
• Service delivery: To operate gaming, betting, and transaction-related services.
• Financial transactions: To process deposits and withdrawals and to prevent fraud.
• Customer support: To resolve your questions, complaints, or issues.
• Platform improvement: To analyse user experience and improve service quality.
• Security and compliance: To meet applicable legal obligations and ensure responsible gaming.
• Communication: To send important platform notifications, security alerts, and service updates.

ac3365 may share your information with third parties in limited and specific circumstances. We ensure that no information is disclosed unnecessarily.

Cases Where Information Is Shared

• Payment processors: The minimum information required to complete transactions through bKash, Nagad, Rocket, or Upay.
• Identity verification services: Trusted verification partners to ensure account security.
• Legal obligations: Upon request from authorities under a court order, government investigation, or applicable law.
• Fraud prevention: Cybersecurity services required to protect the security of the platform.
• Business transfer: In the event of a merger or acquisition, after notifying you in advance.

Outside of the cases listed above, ac3365 does not share any of your personal information with third parties.

ac3365 has adopted industry-standard technical and organisational measures to ensure the protection of your personal information.

• SSL encryption: All data transfers are secured through SSL/TLS encryption.
• Data encryption: Sensitive information is stored in encrypted form.
• Access control: Only authorised personnel can access specific information.
• Regular security audits: Regular audits are conducted to identify vulnerabilities in the platform.
• Two-factor authentication: The option to add an extra layer of security to your account.
• Secure server environment: Adherence to the best infrastructure security standards.

The ac3365 platform uses cookies and similar technologies to improve your browsing experience and to ensure the functionality of the platform.

Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: To analyse platform usage and improve services.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not function correctly.

ac3365 retains your personal information for as long as necessary to provide services or to meet legal obligations.

• Active account data: Retained for as long as the account remains active.
• Closed account data: Retained for a defined period after account closure as required by law.
• Transaction records: Retained for the period required under financial regulations.
• Customer service communications: Kept for a limited period for issue resolution reference.

Once the defined period has passed, your information is securely deleted or anonymised.

You have the following rights regarding your personal information, and ac3365 respects these rights:

• Data access: The right to request a copy of the information we hold about you.
• Data correction: The right to request correction of inaccurate or incomplete information.
• Data deletion: The right to request deletion of your information in certain circumstances.
• Objection to processing: The right to object to the use of your information for specific purposes.
• Data portability: The right to receive a copy of your information in a machine-readable format.
• Marketing opt-out: The right to opt out of marketing communications at any time.

To exercise these rights, please contact our support team. We will fulfil your request within a reasonable time.

ac3365 provides services only to those aged 21 or over. We do not knowingly collect any personal information from minors.

If we are informed or become aware that a minor has used our services, we will immediately close their account and delete all associated information.

The ac3365 platform may contain links to third-party websites. These external sites have their own privacy policies and ac3365 is not responsible for them.

We recommend that you read the privacy policy of any third-party website before visiting it.

ac3365 reserves the right to update this privacy policy at any time. For significant changes we will:

• Display a notification on the platform.
• Send a notification to your registered email address.
• Update the "Last Updated" date on this page.

Continued use of the platform after changes have been made will be considered as your agreement to the updated policy. Please visit this page periodically.

Your personal information may be transferred to servers located outside Bangladesh for processing or storage. In such cases we ensure that:

• The transfer is carried out in compliance with applicable data protection laws.
• The receiving party maintains appropriate security standards.
• Contractual safeguards are in place to ensure equivalent protection of your information.

ac3365 supports responsible gaming. As part of this commitment we may analyse data about your gaming behaviour for the purpose of:

• Identifying signs of problematic gaming.
• Recommending support and resources where needed.
• Facilitating self-exclusion or limit-setting.

To learn more about responsible gaming, visit our Responsible Gaming page.